Frequently Asked Questions
What types of chairs do you offer?
What types of fabrics do you offer?
Where are your products manufactured?
Our products are cut, assembled and sewn in our studio in Swords. Co. Dublin.
How do I place an order?
What payment methods do you accept?
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 24 hours of placement. Please email hello@decksandstripes.ie as soon as possible for assistance.
How long will it take to receive my order?
Delivery times vary based on your location and the product ordered. We use an Post with tracking for the large parcels and regular post with an Post for our fabrics if ordered separately. You can expect to receive your parcel within 5 working days.
Do you offer international shipping?
How much does shipping cost?
Will I be notified when my order is shipped?
Yes, you will receive a confirmation email with tracking information once your order has been shipped for large parcels.
What is your return policy?
How do I initiate a return?
To initiate a return, please contact us at hello@decksandstripes.ie for a product return form. For more details, please see our Delivery & Returns page.
Will I be refunded for the return shipping cost?
When will I receive my refund?
Are the colours of the fabrics shown on the website accurate?
We strive to display our products as accurately as possible, but colours may vary slightly due to monitor settings and lighting. For any colour matching purposes or to see fabrics in person, we suggest you purchase a swatch box which is fully refundable off your next purchase.
